Jasmin AksanGeneral Manager
Jasmin is the General Manager of Egnitus Malaysia Sdn Bhd, part of Egnitus Holdings Pty Ltd with headquarters located in Brisbane, Australia and operating offices in Saudi Arabia and Albania.
She has proven record of building revenues, increasing profitability, building strong customer relationship and establishing of solid operations in those industries where she served.
Highly respected leader with passion to contribute to organization and industry growth. With more than 20 years’ experience in customer service industry and much more in senior-level positions for more than 10 years, she has consistently made a change and trend setter of how an organization should operate in efficient and agile pace. With her extensive experience in Customer Service operations and her easy-going personality enables her to deals with people at all levels easily.
She successfully implemented Gamification performance model measurement in replacement of the traditional Contact Centre KPIs managing Employee Engagement, Performance and Culture.