- Appraisal Management
- Competency Management
- Experiences Management
- Franchise Competency
- Learning Management
- Manila Philippines
- Strategy Management
Managing talents is the key function of the human resources department. How do you define talent management? The transformation of talents to the strategic advantage of an organization is defined as the talent management.
Whatever the size of the organization, talent management plays a key role in achieving its objectives. Increasingly, the one true competitive […]
About the Workshop
The effective use of development and retention strategies by any organization could potentially have double impact on your profitability with very limited effort. Designing and implementing effective loyalty programs is one of the activities used by organizations to increase customer share of wallet and life span.
While having a loyalty program may be useful […]
In the agricultural and industrial economies, companies needed “hard” workers, however the New Economy is putting a premium on “smart” workers. The explosion of knowledge, technology and the shortage of skilled workers have spawned an abundance of books and articles on the topics of lifelong learning, knowledge capital, and intellectual capital. Accountability is a […]
About the course
Learning and Development is increasingly occupying an important part in the list of the top priorities of organizations. Positive ambition towards growth is crucial and keeping up with the latest advancements is challenging. This is the reason why knowing how to effectively and efficiently design and administer learning plans has become so necessary. […]
Achieving Higher Competency Levels at Lower Costs
About the Program
Blended learning occurs when the best delivery methodologies available for each specific learning objective are incorporated into a curriculum. While you may have been blending pre- and post-program elements into your
training mix for years, the increasing prevalence of learning technologies and tools requires a more strategic look […]
About the Course
Organizations understand the value that learning & development offers to the organization and hence their willingness to invest. The challenge still remains where to invest and which investment will have a positive impact on organizational productivity.
Traditionally organizations use the guess or desire method to identify learning needs. That is to say a manager […]
This hands-on workshop addresses the importance of capturing the voice of the customer (VOC) to drive product development, presents how to undertake various VOC methodologies, discusses when they should be used, and leads participants through the process of planning how to capture the VOC.
The workshop includes exercises to develop practical experience with various VOC […]
In today’s world it is not enough to make complaining customers satisfied. The complaint should feed back into a process that can identify its root cause which can conclude in 3 outcomes, elimination, improvement and innovation.
This program is designed to change the attitude and mindset of participants about complaint management and the impact it […]
What makes us decide on where we choose to buy our morning coffee?
Answer: Customer experience.
We pay more because we invest in the experience as opposed to the product or the service. Therefore, in this experience economy, offering your clients a rewarding experience can raise your profit margins and help you differentiate yourself from your competitors.
Many organizations are claiming their people as their greatest asset. How true is this in reality? Hiring the right talent aka the asset for the organization has become a greater challenge, as jobs become more sophisticated. Hiring based on paper qualifications seems un-fit the situation and at times causes competency issues.
Every hiring decision you make […]