What makes us decide on where we choose to buy our morning coffee?
Answer: Customer experience.
We pay more because we invest in the experience as opposed to the product or the service. Therefore, in this experience economy, offering your clients a rewarding experience can raise your profit margins and help you differentiate yourself from your competitors.
About the workshop
A two-day practical learning experience dedicated to business success through improving your organisation’s customer experience.
This training workshop is especially useful for Marketing Managers, Customer Experience Executives, Complaints and Customer Relations Managers.
By the end of this workshop you will be able to learn how to:
1. How to design consistent customer experience and flow
2. Create a customer feeling that is meaningful, unique and valuable through a consistent and branded customer experience
3. Implement your new customer experience strategy by using four building blocks, people, leadership, product/services and processes.
4. Build a better business throughan exceptional customer experience.